Railway catering system always draws flak from majority of the travelers who use this mode of transport for want of a better alternative. Lot has been spoken and written about the quality, safety and adequacy of foods served in the trains as well as at the stations. Some changes came about with the induction of private caterers and by setting up a separate catering entity under the name IRCTC which along with the in-house catering departments provide food service to a few trains. No doubt there cannot be universal appreciation of any government service, even if they are good but scientifically proven sound foods will win over a large percentage of the traveling community.
How can one justify the action of one of the zonal railway units in approaching the issue casually by asking its employees whose qualification does not go beyond cooking at home to assess the food quality served in the trains coming under its purview. According to the reports emanating from Kolkatta, "Call it the influence of a woman railway minister or an acknowledgment that the fairer sex is a better homemaker - the South Eastern Railway (SER) has deployed a team of its female employees to test the quality of food and beverages served in trains". Any takers for this 'novel' idea?
What is needed is not involvement of administrative staff, men or women, in quality checking but improving the whole system including recipe design, preparation of foods, presentation mode, preservability, serving personnel and their disposition, sanitation and hygiene issues and ease of consumption inside the train. Railway Board must wake up and inject large number of technically qualified people for managing the food business more professionally with products of maximum acceptance and safety.
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